Last Updated: January 2025
At AOWSM (Absolute Online Web School Management), we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on our subscription services.
Our Commitment: We offer a 14-day free trial so you can evaluate our platform before making a financial commitment. We encourage all potential customers to fully explore the features during this trial period.
1. Free Trial Period
1.1 Trial Terms
- New users receive a 14-day free trial with full access to platform features
- No credit card or payment information required during trial
- Trial automatically expires after 14 days without any charges
- You must actively choose to subscribe after the trial period
2. Refund Eligibility
2.1 7-Day Money-Back Guarantee
Full Refund Available: If you subscribe to a paid plan and are not satisfied with the service, you can request a full refund within 7 days of your initial purchase.
Eligibility Criteria:
- Refund request must be made within 7 days of the initial subscription date
- Applies only to the first payment of a new subscription
- Account must not have violated our Terms of Service
- Applies to annual subscriptions only
2.2 Non-Refundable Scenarios
Refunds are NOT available in the following cases:
- Refund requests made after 7 days from initial purchase
- Subscription renewals (only initial purchase is eligible)
- Partial refunds for unused time in the subscription period
- Add-on services or customization fees
- Setup or implementation fees
- Training or consulting services already rendered
- Accounts terminated for Terms of Service violations
- Promotional or discounted subscriptions (unless otherwise stated)
3. Refund Process
3.1 How to Request a Refund
- Contact Support: Email us at refunds@absoluteonlineweb.com or call +91 8885411511
- Provide Information: Include your account details, subscription order ID, and reason for refund
- Review Process: We will review your request within 2-3 business days
- Approval/Denial: You will receive notification of approval or denial
- Refund Processing: If approved, refund will be processed within 7-10 business days
3.2 Refund Timeline
| Step |
Timeline |
| Refund Request Submission |
Within 7 days of purchase |
| Initial Response |
1-2 business days |
| Review and Decision |
2-3 business days |
| Refund Processing |
7-10 business days after approval |
| Credit to Account |
3-5 business days (varies by bank) |
4. Refund Methods
4.1 Refund to Original Payment Method
- Refunds will be issued to the original payment method used for purchase
- Credit/Debit card refunds: 5-10 business days to reflect in your account
- Bank transfer refunds: 7-14 business days
- Online payment gateway refunds: 3-7 business days
5. Cancellation Policy
5.1 How to Cancel Your Subscription
- You may cancel your subscription at any time from your account dashboard
- Cancellation can also be requested by contacting support
- Cancellation takes effect at the end of the current billing period
- No refunds for remaining time in the subscription period (except within 7-day guarantee period)
6. Special Circumstances
6.1 Technical Issues
If you experience technical issues preventing service use:
- Contact support immediately to resolve the issue
- We will extend your subscription period if the issue was on our end
- Refunds may be considered if the issue cannot be resolved within a reasonable time
6.2 Billing Errors
- If you believe you were charged incorrectly, contact us immediately
- We will investigate and refund any confirmed billing errors within 5 business days
- Provide transaction details and supporting documentation
7. Chargebacks and Disputes
Important: Please contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks may result in:
- Immediate suspension of your account
- Forfeiture of refund eligibility
- Additional fees to cover chargeback processing costs
- Termination of service
We are committed to resolving all payment disputes fairly and promptly.
8. Contact Information
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
Our Guarantee: We are committed to fair and transparent refund practices. Every refund request is carefully reviewed and handled professionally. Your satisfaction is important to us.
By subscribing to AOWSM services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.